Privacy Policy

This Privacy Policy describes how Pizza Ranch ("we," "us," "our," or the "Company") collects, uses, discloses, and protects the personal information of individuals ("you" or "user") who visit our website at ranch-piz.top, place orders, use our services, or otherwise interact with us. We are committed to protecting your privacy and ensuring the responsible handling of your personal data in accordance with applicable United States federal and state privacy laws.

Please read this Privacy Policy carefully. By accessing or using our website, placing an order, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with this Privacy Policy, please discontinue use of our services immediately.

1. Who We Are

Pizza Ranch is a food service business operating within the United States. Our contact details are as follows:

For all privacy-related inquiries, requests, or complaints, please contact us using the information provided above or as detailed in Section 14 of this policy.

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information collected through:

• Our website located at ranch-piz.top and any related subdomains
• Online ordering systems and digital menus
• Customer accounts and loyalty program registrations
• Email, telephone, or written communications with our staff
• In-store interactions, point-of-sale systems, and paper forms
• Third-party platforms that link to or integrate with our services
• Marketing campaigns, contests, surveys, and promotional activities

This policy does not apply to third-party websites, applications, or services that may be linked from our website. We encourage you to review the privacy policies of any third-party platforms you visit independently.

3. Information We Collect

We collect various types of personal information to operate our business effectively, deliver food services, and improve your experience. The categories of information we collect include:

3.1 Personal Identification Information

When you interact with our services, we may collect information that directly identifies you, including:

• Full name — required when placing orders or creating accounts
• Email address — for order confirmations, receipts, and marketing communications
• Phone number — for delivery coordination and customer service
• Mailing and delivery address — for order fulfillment and delivery services
• Date of birth — for age verification and loyalty program benefits
• Profile photographs — if uploaded voluntarily to your account

3.2 Payment and Financial Information

To process your food orders and transactions, we collect:

• Credit card and debit card details (processed through secure, PCI-DSS compliant payment processors)
• Billing address associated with your payment method
• Transaction history and purchase records
• Digital wallet information (such as Apple Pay or Google Pay identifiers)

3.3 Order and Transaction Data

Every time you place an order through our website or in person, we collect:

• Items ordered, including customizations and special requests
• Order timestamps, frequency, and history
• Delivery preferences (delivery vs. pickup, preferred times)
• Coupon codes, promotional credits, or loyalty points applied
• Customer feedback and ratings related to orders

3.4 Account and Profile Information

If you create an account with us, we collect:

• Username and password (stored in encrypted form)
• Account preferences and saved addresses
• Loyalty program membership status and point balances
• Communication preferences and marketing opt-in/opt-out status

3.5 Usage and Behavioral Data

When you visit our website, we automatically collect certain technical information about your browsing behavior:

• Pages visited, links clicked, and time spent on each page
• Search queries entered on our website
• Items added to or removed from your cart
• Referral URLs (the website that directed you to ours)
• Session duration and bounce rates
• Feature interactions and navigation pathways

3.6 Device and Technical Information

We collect technical information about the devices you use to access our services:

• IP address and approximate geographic location derived from it
• Browser type, version, and language settings
• Operating system and device type (desktop, mobile, tablet)
• Screen resolution and display settings
• Device identifiers and mobile advertising IDs
• Network connection type and internet service provider

3.7 Location Data

With your permission, we may collect precise or approximate location data to:

• Confirm delivery eligibility to your location
• Show you the nearest Pizza Ranch locations
• Provide accurate delivery time estimates

You may disable location services at any time through your device or browser settings, though this may affect certain features of our service.

3.8 Communications Data

When you contact us through any channel, we may retain:

• Contents of emails, chat messages, or written correspondence
• Records of phone call interactions (where permitted by law)
• Customer support tickets and resolution notes
• Survey responses and feedback submissions

3.9 Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. Please refer to Section 10 of this policy for detailed information about our cookie practices and how to manage your preferences.

4. How We Collect Information

We collect personal information through the following methods:

4.1 Information You Provide Directly

This includes information you enter when placing orders, creating an account, signing up for our newsletter, participating in contests or surveys, contacting customer support, or completing forms on our website.

4.2 Automatic Collection

Through cookies, web beacons, pixel tags, analytics tools, and similar technologies, we automatically collect usage, device, and behavioral data each time you interact with our website or digital platforms.

4.3 Third-Party Sources

We may receive information about you from third-party sources such as:

• Third-party food delivery platforms (e.g., DoorDash, Uber Eats, Grubhub) if you place orders through those channels
• Social media platforms if you log in using social login features or interact with our social content
• Payment processors and fraud detection services
• Marketing and advertising partners who share aggregated or de-identified audience data
• Publicly available sources for business verification purposes

5. How We Use Your Information

Pizza Ranch uses the personal information we collect for the following legitimate business purposes:

5.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders (dine-in, pickup, and delivery)
• Sending order confirmations, receipts, and delivery status updates
• Managing your customer account and loyalty program membership
• Coordinating delivery logistics and communicating with delivery personnel
• Handling returns, refunds, and order disputes

5.2 Customer Support

• Responding to your inquiries, complaints, and feedback
• Troubleshooting technical issues with our website or ordering system
• Verifying your identity when you contact us for account-related matters

5.3 Marketing and Communications

• Sending promotional emails, special offers, and loyalty program updates (with your consent)
• Personalizing marketing communications based on your order history and preferences
• Running targeted advertising campaigns on third-party platforms
• Conducting contests, promotions, and sweepstakes

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send, or by contacting us directly at [email protected].

5.4 Analytics and Service Improvement

• Analyzing usage patterns to improve our website functionality and user experience
• Understanding customer preferences to refine our menu offerings
• Conducting internal research and business intelligence reporting
• Testing new features, designs, and ordering processes

5.5 Legal Compliance and Security

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from courts, law enforcement, or government authorities
• Detecting, preventing, and investigating fraud, abuse, and security incidents
• Enforcing our Terms of Service and other applicable policies
• Protecting the rights, property, and safety of our customers, employees, and the public

5.6 Business Operations

• Managing our financial records, invoicing, and accounting
• Evaluating and completing potential mergers, acquisitions, or business transfers
• Training staff and improving our operational processes

6. Legal Basis for Processing

As a business operating in the United States, our data processing activities are governed by applicable federal laws including the Federal Trade Commission Act (FTC Act), and state-level privacy laws including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) for California residents, as well as other applicable state privacy statutes.

We process your personal information on the following bases:

• Contract performance — processing necessary to fulfill your orders and provide services
• Legitimate business interests — analytics, fraud prevention, security, and service improvement
• Legal obligation — compliance with applicable laws, tax reporting, and regulatory requirements
• Consent — marketing communications and non-essential cookies (where consent is required)

7. Sharing Your Information with Third Parties

Pizza Ranch does not sell your personal information to third parties. However, we may share your information in the following circumstances:

7.1 Service Providers and Business Partners

We engage trusted third-party companies to assist us in operating our business. These service providers are contractually obligated to protect your information and may only use it for the purposes for which it was shared. Categories of service providers include:

• Payment processors — to securely process your payment transactions
• Delivery and logistics partners — to fulfill delivery orders
• Email marketing platforms — to send promotional communications
• Website hosting and cloud services — to maintain and operate our digital infrastructure
• Analytics providers — to help us understand website usage (e.g., Google Analytics)
• Customer support software — to manage customer inquiries and ticketing
• Fraud prevention and identity verification services
• Legal, accounting, and financial advisors

7.2 Third-Party Food Delivery Platforms

If you place an order through a third-party delivery platform (such as DoorDash, Uber Eats, or Grubhub), your personal information is also subject to those platforms' own privacy policies. We recommend reviewing their policies independently.

7.3 Legal and Regulatory Disclosures

We may disclose your personal information when required to do so by law or in response to:

• Valid court orders, subpoenas, or other legal processes
• Requests from law enforcement, government agencies, or regulatory authorities
• National security or law enforcement requirements
• Situations involving imminent threats to public safety or personal welfare

7.4 Business Transfers

In the event that Pizza Ranch undergoes a merger, acquisition, reorganization, bankruptcy, or sale of some or all of its assets, your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website if such a transfer occurs and your rights are materially affected.

7.5 With Your Consent

We may share your information with additional third parties when you have provided explicit consent to do so, such as participation in co-branded promotions or referral programs.

8. Data Security

Pizza Ranch takes the security of your personal information seriously. We implement a range of technical, administrative, and physical security measures designed to protect your data against unauthorized access, disclosure, alteration, or destruction.

8.1 Technical Safeguards

• SSL/TLS encryption — all data transmitted between your browser and our website is encrypted using industry-standard SSL/TLS protocols
• Database encryption — sensitive data stored in our systems is encrypted at rest
• Password hashing — account passwords are stored using one-way cryptographic hashing algorithms
• Firewalls and intrusion detection systems — to monitor and protect our network infrastructure
• Regular security audits and vulnerability assessments
• PCI-DSS compliant payment processing — ensuring cardholder data is handled according to the Payment Card Industry Data Security Standard

8.2 Administrative Safeguards

• Access controls limiting employee access to personal data on a need-to-know basis
• Regular staff training on data privacy and security best practices
• Data processing agreements with all third-party service providers
• Incident response procedures for data breach notification and remediation

8.3 Data Breach Response

In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and relevant authorities in accordance with applicable state breach notification laws, including requirements under various U.S. state statutes. We will provide timely notice with information about what occurred, what data was involved, and steps you can take to protect yourself.

9. Your Privacy Rights

Depending on your state of residence, you may have the following rights with respect to your personal information:

9.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under California law:

9.2 General Rights for All U.S. Residents

Regardless of your state of residence, we honor the following requests to the extent practicable:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or outdated information
• Deletion: Request deletion of your personal information from our records
• Opt-out of marketing: Unsubscribe from promotional communications at any time
• Data portability: Receive your data in a machine-readable format

9.3 How to Exercise Your Rights

To submit a privacy rights request, please contact us by:

• Email: [email protected] (include "Privacy Rights Request" in the subject line)
• Website: ranch-piz.top

We will verify your identity before processing your request to ensure that we are responding to the correct individual. You may be asked to provide information such as your name, email address, and account details for verification purposes. We will respond to your request within 45 days, with an option to extend by an additional 45 days if necessary, as permitted by applicable law.

You may also designate an authorized agent to submit requests on your behalf. Authorized agents must provide written authorization signed by you, and we may still require identity verification directly from you.

10. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, analyze site traffic, and deliver targeted advertising.

10.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function correctly. These cannot be disabled without impacting core functionality such as your shopping cart and account login.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting aggregate usage data (e.g., Google Analytics).
• Functional Cookies: Remember your preferences such as language settings, saved addresses, and display options.
• Marketing and Targeting Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns across platforms.

10.2 Managing Your Cookie Preferences

You can manage your cookie preferences through:

• Our cookie consent banner displayed on your first visit to our website
• Your browser's privacy settings (most browsers allow you to block or delete cookies)
• Opt-out tools provided by analytics providers, such as the Google Analytics Opt-out Browser Add-on
• Industry opt-out tools such as the Digital Advertising Alliance's opt-out page

Please note that disabling certain cookies may affect the functionality of our website and your ability to use certain features of our ordering system.

11. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The following general retention periods apply:

When personal information is no longer required, we securely delete or anonymize it in a manner that prevents reconstruction or identification.

12. Children's Privacy

Pizza Ranch does not knowingly collect, use, or disclose personal information from individuals under the age of 18. Our website and online ordering services are not directed toward children, and we do not intentionally market our digital services to minors.

In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under the age of 13. If we discover that we have inadvertently collected personal information from a child under 13, we will promptly delete such information from our records.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected], and we will take steps to remove such information and terminate any associated account.

13. International Data Transfers

Pizza Ranch is a United States-based business, and our primary data processing activities occur within the United States. However, some of our third-party service providers, including cloud hosting providers and analytics platforms, may process or store data in servers located outside of the United States.

If your personal information is transferred outside the country in which you reside, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with applicable privacy laws. These safeguards may include:

• Standard contractual clauses or data processing agreements with international service providers
• Relying on adequacy decisions for international data transfers where applicable
• Ensuring recipient jurisdictions offer comparable data protection standards

By using our services, you acknowledge that your personal information may be processed in the United States or other countries where privacy laws may differ from those in your country of residence.

14. Contact Information for Privacy Inquiries

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, you may contact our privacy team using the following information:

When contacting us about a privacy matter, please include:

• Your full name and contact information
• A clear description of your request or concern
• The subject line "Privacy Inquiry" or "Privacy Rights Request" for expedited handling

We aim to acknowledge all privacy-related inquiries within 5 business days and provide a substantive response within 45 days of receipt.

15. How to File a Complaint with a Data Protection Authority

If you are a California resident and believe that we have not addressed your privacy concerns adequately, you have the right to submit a complaint to the California Privacy Protection Agency (CPPA), which is the state agency responsible for enforcing the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

For general consumer protection concerns under federal law, you may also contact the Federal Trade Commission (FTC):

Residents of other U.S. states with applicable privacy laws (such as Virginia, Colorado, Connecticut, Texas, or other states with enacted consumer data privacy legislation) may also have the right to appeal our decisions regarding privacy rights requests or file complaints with their respective state attorney general's office.

16. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, and external services. This Privacy Policy applies solely to Pizza Ranch's website and services. We are not responsible for the privacy practices or content of any third-party websites, and we encourage you to review the privacy policies of any external sites you visit.

Social media buttons or plugins (such as Facebook "Like" buttons or Instagram feeds) embedded on our website may allow those third-party platforms to collect information about your interaction with our site. Please review the relevant social media platform's privacy policy for more information.

17. Do Not Track Signals

Some browsers support a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing not be tracked. Currently, there is no universally accepted standard for responding to DNT signals. As such, our website does not currently respond to DNT browser signals in a standardized manner. We will update this policy if industry standards for DNT responses are established.

18. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, applicable laws, or technological developments. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website homepage
• Send an email notification to registered users, where the changes materially affect their rights

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after the effective date of any updated policy constitutes your acceptance of the revised terms.

19. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the United States and, where applicable, the laws of the state in which the relevant transaction or interaction occurs. Disputes arising from this Privacy Policy shall be resolved in accordance with our Terms of Service.